A good onboarding process is one of the best things that you can have in place to ensure a seamless transition of clients into your freelance business. This article explains in detail how to benefit and utilize client onboarding.
If you’re not familiar with the term, onboarding is the process by which you give your members (or clients) the knowledge and skills that they need to make the most of what you’re offering – rather than just taking their money and leaving them to figure it all out for themselves.
If you’ve ever joined an online course or membership site then you’ve likely been through a similar process. Maybe you were sent some directions of where to start, shown a tour of the website or guided through your first module of content.
There’s a lot of different ways that onboarding can work, there are no hard and fast rules. The important thing is that the process helps someone to get from “what is this?” to “this is awesome!”
Read the rest of the article here: Freelance to Freedom Project