This is an excellent article by that highlights eight quick tips to help you improve your client relationships….and fast!

Use “we” instead of “you” and “I”

Fostering a good relationship with your client means making it a team effort even when you’re not there to slap high fives and have a round of beers.

So when talking with your client, use “we” instead of “you” and “I” to create a team atmosphere.

  • What we can do/need to do here is…
  • We need to determine who our audience is.
  • I like where we’re headed.

Establishing yourself as part of their team does several awesome things for client relationships:

  • It’s harder to push blame around. Successes and failures all belong to the group.
  • Everyone is more likely to be seen as equals, discouraging your client from treating you like a minion.
  • It’s harder for your client emotionally to decide to leave you for someone else.

Read the rest of the article here: