As a freelancer, you’re bound to deal with clients of all kinds.
You’ll have some clients who are an absolute joy to work with; and others who make you want to just quit.
It’s the difficult clients that prove to be the most, well, uh, difficult to deal with.
If you’ve ever been unsure of exactly how to respond to a difficult client, then this post by Freshbooks is definitely one you need to read.
“Here’s how to respond:
- Wait or walk away. If you respond immediately, you risk saying something you don’t mean. Take a break, work on another project, and carefully think through a response. If you’re in person or on the phone, calmly suggest that you need a little time to think things through.
- Repeat a mantra. If something catches you off guard, it helps to have a mantra. I repeat “it’s going to be ok” over and over in my head as I’m responding when I’m under fire.
- Try not to take it personally. When a client says something mean-spirited or nasty, it’s almost impossible to not feel personally insulted. Do your best to remind yourself that a client lashing out is more about them than it is about you.
- Think about your business first. Even if you’re personally offended by how a client, think about your business’ reputation first. Everything you do reflect on your business, so it’s extremely important to remain as professional as possible, even if you’re under fire.”
Check out the entire article at FreshBooks.