You work really hard to maintain positive relationships with your clients.
As a freelancer, it’s crucial to do so in order to maintain a positive reputation and keep the work coming in from both your current clients and prospective ones.
But are your client relationships really as positive as you think they are? You could be missing some signs or maybe your client is simply not telling you what they really think.
Either way, if you want to improve your client relationships, it’s always good to conduct regular reviews.
“Conduct regular reviews
The first step in creating deeper relationships is to continuously solicit constructive criticism or even negative feedback to make sure you’re providing what the client needs.
For Brian, this meant setting up regular skype calls with his contact at Abigail Foods to review his most recent work. In those meetings he pushed the VP Marketing to be candid about his campaigns so that he could make adjustments. Importantly, he demonstrated to the client that he could take criticism and turn it into better results for them both.”
See the other 2 ways to improve client relationships at FreshBooks.