Let’s say you receive an email from a client that you’ve just finished a project for days earlier. The email might go something like this…
“Hi, Thanks again for the logo design; it looks amazing. I need the logo at the exact size of 250px by 95px for my website and was wondering if you could send that over to me? Thanks!
Although it’s a fairly simple request, it would still be outside of the original scope of the project (assuming it wasn’t agreed upon originally.)
So what exactly do you do? Do you charge them for the few minutes it’d take to complete the request? Do you do it for free?
IttyBiz has put together a fantastic article that will answer those questions and help you manage client requests after the project is complete.
The very first thing you need to consider is how reasonable the request actually is.
“1. Consider the reasonableness of the request, from both the seller and buyers side.
In some industries, there’s a normalized expectation of how much access you can expect to someone outside of billable time, as it were.
If you buy a $500 bike from a bike shop, and a week later come in and ask a bunch of questions to the shop owner about how to maintain your new purchase, he will very likely be happy to talk to you about it on the spot.
If you spend $500 on a legal appointment and want to ask the lawyer to look at your paperwork and give his feedback, he’ll probably tell you to make an appointment, because that’s going to take a bit. It may take just as long as your conversation with the bike shop guy, but the expectations are different, and generally both buyers and sellers know this.
In other industries, its not as clear cut.”
Read the entire article at IttyBiz.