In a perfect world, every single client loves every single piece you create on the first try.
Unfortunately, we don’t live in a perfect world. So what do you do when a clients hates the work you’ve done for them? How do you handle the number of revisions you’ll do and the extent of the changes they want you to make?
Freelancers Union gives us some great advice on how you should handle revisions when a client hates your work.
Tip #1 is crucial and can often solve many problems before they arise. Having a revision policy in your contract not only protects you from doing round after round of revisions without getting paid, but it also lets the client know upfront exactly what they can expect from you.
“1.) Have a revision policy in place before they ever see a draft
The best way to deal with potential client dissatisfaction is to deal with revision policies up-front, when you’re negotiating your contract. That way everyone knows what the rules are. Policies motivate clients to give concise, clear feedback, and ensure you’re not stuck in endless Editing Purgatory – or if you are, you’ll be compensated accordingly. Revision policies draw clear boundaries and assuage client fears; they may not prevent unhappiness, but they protect you from potential abuse.
For example, when negotiating on a per-project basis, I generally include two full rounds of revision for each piece; that’s enough for even the most persnickety client, and is rarely necessary. If they want more editing than that, they have to pay me an hourly rate – and that’s happened only once or twice in 7 years.
If a client seems really unusually anxious, high-maintenance, or disorganized, I build in an “exception” plan for myself. When estimating hours on a project, I add in an extra hour or two to have above-and-beyond communication with them. That means that I can give them extra attention without underpaying myself; often that prevents unhappiness on a first draft before it begins.”
See the full article at Freelancers Union.